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The mandate of the Botswana National Productivity Centre (BNPC) is to enhance the national level of productivity awareness as an advocacy function and to enable individuals and organizations, through training and consulting, to be productive and competitive. The centre seeks to appoint a suitably qualified individual for the position below:-
Front Desk Officer
Job summary
To receive, direct customer to appropriate officers, consistent with centre’s requirements, make reservations and allocate rooms for conference consistently with the centre’s requirements
Key performance Areas
• Welcome customers and directs customers to appropriate offices to fulfill other business needs
• Maintain the reception area in a neat and tidy condition at al times and manages notices boards to keep up BNPC standards
• Prepare conference and accommodation facilities quotations according to established prices and rates as per the centre’s policies and procedures
• Make reservations and allocate rooms according to rules, regulations and procedures
• Issue proforma invoice for payment of conference and accommodation facilities
• Prepare and compile weekly timetable in order for housekeeping to schedule the cleaning and preparation of rooms booked for usage
• Prepare weekly summary of billing to enable finance department to process invoices and
• Prepare monthly revenue occupancy reports to indicate the monthly usage and revenue generated
Competencies
• Good customer relations
• Communication skills
• Telephone etiquette; and
• Computer literacy
Qualifications
• Certificate in public relations or equivalent
Experience
• At least three (3) years post qualification experience in front desk office or similar environment
Remuneration
BNPC offers a competitive remuneration package commensurate with the job. The package includes Housing allowance.
Other Benefits include:
Contributory pension scheme twenty percent (20%) (Member contributes four percent (4%) and employer sixteen percent (16%) if on pension-for citizens only. 25% Gratuity at the end of contract (3 years) if on fixed term contract; 25 days annual leave; centre contributes 75% towards medical aid scheme while employee contributes 25%; 24-hours accident and group life insurance cover; motor vehicle and personal loan guarantee schemes.
Only applicants who meet these requirements should apply enclosing their CVs, and three (3) names of referees. Applications should be sent to the Human resources manager, Botswana National Productivity Centre, private Bag 00392, Gaborone
Note: BNPC will respond to candidates shortlisted for interview only.
Source: Mmegi 23rd May
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